How 365 Rehabilitation is already delivering on SIRA’s evaluation

Workplace rehabilitation plays a critical role in supporting injured workers to recover and return to safe, sustainable employment. In NSW, the State Insurance Regulatory Authority (SIRA) recently completed an independent evaluation of Workplace Rehabilitation Providers (WRPs), highlighting both strengths and areas for improvement within the system. As an accredited WRP, 365 Rehabilitation is proud to be already aligned with the direction SIRA has outlined, actively applying these recommendations to enhance outcomes for workers, insurers, and employers.

Key Findings from SIRA’s Evaluation

SIRA’s review, led by Urbis in collaboration with Monash University, delivers key insights into the scale and performance of workplace rehabilitation across NSW:

• Approximately 1 in 3 NSW workers compensation claims involves a Workplace Rehabilitation Provider.
• 3 out of 4 workers involved with WRPs achieve a durable return to work within 13 weeks.
• The scheme invested $185 million into workplace rehabilitation during the 2022–2023 financial year.

These figures underscore the value of consistency, measurable outcomes, and strategic provider practices in maintaining an effective and sustainable system.

Our Agenda for Insurers and Employers

At 365 Rehabilitation, we’re not only compliant with SIRA’s expectations—we’re proactively collaborating with scheme partners to raise quality, ensure value for money, and promote durable return to work outcomes. Our current service delivery reflects the review’s goals for stronger, more consistent performance across the board.

Six SIRA Domains and How We Align

1. Embedding Best Practice

We prioritise early and active intervention, particularly within the first 13 weeks. Our structured triage process and clear referral criteria ensure timely and tailored support. Recovery at work planning is workplace-specific, with targeted duties and active risk factor management. These actions are directly in line with SIRA’s findings that tailored, early engagement leads to better outcomes and less work loss.

2. Improving Service Sustainability

Our recommendations are value-based and align with likely approval pathways. We right-size inputs to prevent unnecessary rework and delay, closely tracking time to decision points to ensure costs reflect progress. This aligns with SIRA’s emphasis on achieving consistent value and outcomes across all providers.

3. Enhancing Approval Processes and Managing Underperformance

All service scopes are written in approval-ready language, aligned with SIRA’s framework. We identify and escalate barriers early, with clear communication paths to prevent delays and maintain progress.

4. Refining Data Systems for Performance Monitoring

We go beyond activity counts. Our reporting includes worker capacity, functional milestones, and progress toward durable return to work. Through concise dashboards, we support SIRA’s ‘recovery through work’ measurement approach, delivering clear, actionable insights.

5. Strengthening Claims Outcomes

Our joint case reviews focus on the risk factors that delay recovery and set practical, employer-focused next steps. We time our interventions to the claim’s readiness stage, improving return to work rates through timely and effective engagement.

6. Developing a Sustainable WRP Workforce

365 Rehabilitation maintains a workforce aligned with SIRA’s quality expectations. We provide structured supervision, robust QA processes, and targeted continuing education to ensure our practices stay current and consistent with NSW’s regulatory framework.

What This Means for Your Portfolio

• Faster progress in the early phase of recovery through timely, tailored intervention.
• Fewer avoidable costs thanks to well-matched recommendations and streamlined approval processes.
• Improved visibility through outcome-focused reporting aligned with SIRA’s metrics.

How We Will Work With You

• Co-design referral triggers, service scopes, and escalation paths based on your portfolio needs.
• Run structured joint case reviews for complex claims, with decision logs and clear next steps.
• Provide quarterly outcomes reports including benchmarks and targeted improvements aligned with SIRA’s expectations.

Let’s Lift Recovery Outcomes Together

Ready to refer a worker or request a case review? Contact us at info@365rehab.com.au

Need a 15-minute planning call? We’ll help align referral triggers, scopes, and reporting to your needs.

Prefer to talk by phone? Reach out and we’ll arrange the next available slot.

Sources:

Recovery Through Work Measurement Framework

SIRA News Announcement and Summary Findings, 26 August 2025 (Updated 3 September 2025)

Workplace Rehabilitation Program Evaluation and Economic Analysis, July 2025

SIRA Standards of Practice and Early Intervention Guidance for Return to Work

SIRA Approval Framework for Workplace Rehabilitation Providers

💡Pro tip: Set aside a few minutes each week to reflect on how you support others at work. Small acts of care often create the strongest connections and can make a noticeable difference to team wellbeing over time.